Syncron Tech Oy

 Syncron Tech conducts an annual customer satisfaction survey. In this year's survey the company achieved an overall score of 4.6 on a scale of 1 to 6 (previous year: 4.5). The company also received good grades in technical competence (5.1), industry expertise (4.6.), service orientation (5.1) and usefulness of the used solution (4.8).

   – Our solutions are business-critical and, to put it simply, the most important thing is for the information required at any given time to be provided swiftly, every time and in the best possible condition. Good grades, especially those for usefulness, speak highly of the functionality and business benefits of our solutions, says Jussi Kontola, managing director of Syncron Tech.

  According to the survey, customers list the most important factors influencing their satisfaction as follows: usability and/or availability of the solution, usefulness of the solution, trust in Syncron Tech that they will keep their promises, as well as good decision-making and technical expertise.

  – We are very pleased that we scored highly in numerous areas that are seen as important by our customers. We have always achieved high grades in technical competence, service orientation, usefulness and decision-making. These are exactly the things we are known for, Kontola adds.

  The customer satisfaction survey is also useful because it highlights areas that need to be developed.  The software's ease of use must be given further consideration in development work. This also goes for its flexibility and compatibility with other systems. Our customers are always looking for improved communication, even when there is no active collaboration projects underway, as well as the provision of more information on the new features and versions of the basic software.

  – We have already made decisions concerning the related development measures — better communication and provision of information, Kontola says.

  Respondents were also given the opportunity to provide feedback in their own words in the survey. "Trouble-shooting and correction has been smooth, and system expansions flexible," one respondent stated. "If the schedule is delayed, the customer must be bombarded with contacts," another said.

  Syncron Tech conducts a customer satisfaction survey each year. The survey is sent to all service agreement customers. 53 customers answered the survey this time.